Building better organisations.

Using systems techniques to work with clients for high performance through focused strategy, effective structures, lean operations and great culture.

Strategy development & buy-in

Management structure review.

Lean service development.

Communication for change

For teams, departments, whole organisations

Serving commercial, not-for-profit and third sector organisations.

Building better organisations

At our mission is to enable our clients to resolve their management issues and build better organisations - the kind of organisations they need to achieve the success they want.

Each organisation has unique challenges and it is to address these that we have built our skills, knowledge and experience.
Based centrally in Birmingham UK, our consultants support clients throughout the country.
For a free initial appraisal of the support we can offer please get in touch. All enquiries are treated in the strictest confidence.

Our three stage approach

1. Engagement

Agree the way forward

We begin by listening. Humility and respect for a client that understands the problem they see. Appreciating the negative impact and the need for resolution.

2. Insight

Gain insight

We research and understand the dynamics of the situation. Aiming to see connections previously unnoticed, opportunities unexploited, tnsions unresolved, waste unchallenged.

3. Action

Doing the right thing

Blending insight with our knowledge of improvement we present our recommendations. In partnership with our client we can implement the recommendations as agreed.

Our promises: the foundation of our offer


We never forget that our clients are the experts on matters to do with their organisation and that they must live with any changes that are made. Our job is to partner with them, to bring insight, knowledge and experience to the successful resolution of their organisational issues.


Engaging with management problems can involve exploring uncomfortable areas and having difficult conversations. To achieve lasting solutions we explore as necessary and never avoid difficult conversations.


Our organisation is light and agile, we work on projects with budgets large and small. Our focus is always on providing what our clients value. If we do not think a proposed project or budget will result in a valued solution - we will say so.


Professionalism means different things to different people but to us it simply means doing what we say we will do.


Our consultants have many years of experience and training which give them the competence to help clients. We do not pretend to know everything! We refer elsewhere when we believe it is in a client's best interest.


Management issues often run to the heart of organisations and to the people who run them. Our obligation is always to act with integrity and go the extra mile to protect our clients' confidences.

Sound bites...

  • "The harder you push the harder the system pushes back".

    Peter Senge. The Fifth Discipline.
  • "We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem."

    Russell L Ackoff. Redesigning the Future
  • " organization cannot evolve beyond its leadership’s stage of development."

    Frederick Laloux. Reinventing Organizations: A Guide to Creating Organizations
  • "...all models are wrong but some models are useful."

    George Box. Statistical Control: By Monitoring and Feedback Adjustment
  • "The purpose of a system is what it does. There is after all, no point in claiming that the purpose of a system is to do what it constantly fails to do."

    Stafford Beer. Diagnosing the System for Organizations
  • "It must be considered that there is nothing more difficult, more dangerous or more apt to miscarry than an endeavour to introduce new institutions."

    Niccolo Macchiavelli. Il Principe (1513)


Short and to the point.

The essentials of systems thinking and why leaders and managers should take note

Systems thinking is the product of academic research in many different disciplines over the last 50 years. The idea is simple, the detail is demanding. This article is an introduction to systems thinking and its tools and explains why managers and leaders of organisations need to develop system thinking skills.

Select the right team to get the best strategy.

The great and the good? Those on the shop floor? The ones who shout loudest or everyone who can fit into the room? We look at who should be on the strategy team to ensure your organisation’s future success.


Working with Not-for-profits

Changez has begun strategy work with two non-profit organisations. One operates in the education sector, the other in social welfare. We’re looking forward to supporting them in their challenging programmes of strategy-making and organisational change.

Systems training

Changez is planning to host a free training session on identifying systems laws at work in organisations. Watch this space for more details and how to express interest in attending.


Let's talk

We'd love to hear from you about management challenges you're facing.
You can chat with us or use our contact form to request more information, in confidence and without obligation.